User Experience (UX) Portfolio Manager

Job Description

Overview:

The User Experience (UX) Portfolio Manager is responsible for managing a portfolio of assigned projects, facilitating enterprise-wide initiatives, and leading continuous business improvement efforts. This role involves mentoring less experienced staff in project management and operating within a matrix environment.

Key Responsibilities:

• Project Management: Oversee health plan-wide digital experience projects focused on consumer and digital experiences.
• UX Research & Testing: Conduct user research, usability testing, and consumer feedback analysis.
• Design & Prototyping: Develop UX mock-ups and high-fidelity designs to guide IT and digital teams.
• Documentation & Reporting: Create project scope, budget, goals, and deliverables while managing risks and producing reports.
• Change Management: Drive organizational change and champion business process improvements.
• Communication: Ensure effective communication with stakeholders, sponsors, and management.
• Resource Management: Coordinate resources and manage vendor relationships.

Qualifications:

• Education: Bachelor’s Degree required; Master’s Degree preferred.
• Experience: 10+ years as a Program/Project Manager, preferably in the healthcare industry.
• Skills: Strong project management skills, including risk management, decision-making, and communication effectiveness.

Ideal Candidate:

• Expertise in managing multiple enterprise-level, large, complex projects.
• Proficient in user-centered design, roadmaps, and leveraging data analytics.
• Capable of leading workshops and providing UX/UI improvement recommendations.

Benefits:

• Comprehensive benefits package: Medical, dental, vision, short-term and long-term disability, and life insurance.
• Wellness program: Earn rewards for participating in wellness activities.
• Work-life balance: Weekday schedule, remote work option, and paid time off.

About Presbyterian Healthcare Services:

• Locally owned, not-for-profit healthcare system.
• Founded in New Mexico in 1908.
• State’s largest private employer with nearly 14,000 employees.
• Serving over 580,000 members statewide.

Compensation:

• Maximum offer: Up to $69.72/hr.
• Compensation considers experience, training, internal equity, and organizational needs.

Work Location:

• Remote-based at Rev Hugh Cooper Admin Center.
• Full-Time, Exempt position with a Monday-Friday schedule.

Join us in improving the health of New Mexicans through innovative digital solutions and human-centered design.