Field Service Technician/Techniker (m/w/d)

Job Description

Mold-Masters is a global leader in hot runner technology.

For over 50 years, we have been developing, manufacturing, and distributing state-of-the-art systems for plastic processing. Our goal is to optimize product quality, increase productivity, and reduce costs through innovative technologies. As part of the Hillenbrand Group, we offer secure jobs in a globally operating company.

Responsibilities:
Provide technical support to customers, sales representatives, and agents regarding questions or issues related to our hot runner and control systems.

Perform on-site service visits for troubleshooting, maintenance, and system optimization.

Independently identify and resolve complex technical problems.

Conduct design reviews and provide advice on technical modifications.

Work closely with internal departments such as engineering, sales, and quality assurance to ensure optimal customer solutions.

Train and instruct customers on the operation and maintenance of our systems.

Support and mentor less experienced team members.

Ensure compliance with quality standards as well as health and safety regulations.

Profile:
Completed technical training in electrical engineering, mechatronics, mechanical engineering, or a comparable qualification.

Several years of professional experience in technical service or a comparable position.

Solid knowledge of control and regulation technology.

Analytical thinking and solution-oriented working approach.

High willingness to travel and an independent, structured way of working.

Strong communication skills and customer orientation.

Fluent German and English skills, both spoken and written.

Interested?
Then we look forward to your application! Get to know us in a personal interview and learn more about the exciting position as a Field Service Technician (m/f/d).

Who We Are:
Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell, and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection, and co-injection systems are utilized by customers of all sizes in every industry—from small local manufacturers to large global OEMs producing the most widely recognized brands.

Over our 50+ year history, we have built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production, enhance molded part quality, increase productivity, and lower part costs. Unlock the full potential of your operations with Mold-Masters.

Mold-Masters is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries worldwide. Our portfolio consists of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling.

Guided by our Purpose—Shape What Matters For Tomorrow™—we pursue excellence, collaboration, and innovation to consistently develop solutions that best serve our employees, customers, communities, and other stakeholders.

To learn more, visit: www.Hillenbrand.com.

EEO (Equal Employment Opportunity):
Hillenbrand Inc.’s policy is to provide equal opportunities to qualified applicants and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status.

Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offering opportunities to all job seekers, including individuals with disabilities.

If you require a reasonable accommodation for your job search or application, please email us at recruitingaccommodations@hillenbrand.com.

In your email, please include a description of the specific accommodation you are requesting, along with the job title and requisition number of the position you are applying for.

At Hillenbrand, everyone is welcome to apply and “Shape What Matters for Tomorrow.