Customer Success Specialists

Job Description

Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.
At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+ entrepreneurs across five continents to launch and scale their online stores.
On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership, and responsibility.
On the inside, they are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility.
We are looking for a highly optmistic Customer Success Specialist who will support the company with all customer success services.
You’re excited about the role because you will…
Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
Escalate bugs and product issues to the tech team on an as-needed basis
Be comfortable speaking to customers on the phone, when necessary
Collaborate on articles to help retailers and suppliers enhance their Spocket experience
Gather user feedback and feature suggestions to help form Spocket’s product strategy